Refund policy

Returns:

Due to the nature of our products we do not accept returns. If you have any questions, please contact us at info@thecielshop.com before you place an order.


Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Order Issues:

If you have any issues with your order, or if you have received the wrong item, please contact us and we will get back to you right away. 

For personalized orders, if the item was misspelled due to our mistake, we will send a replacement free of cost. We are not responsible and we will not replace items that are misspelled by the buyer. Please double check the name before placing your order.